FAQ

Frequently asked questions about our products and services
Here you can find the answers to the questions we are asked on a regular basis

What makes BIC Platform special?

BIC Platform is based on an open meta model. That means it can handle any number of notations and methods, providing our customers with an extremely flexible tool. The platform’s universal design is unique. It starts with simple model creation, proceeds with target group-specific content visualization (e.g., process graphics, spreadsheets, swimlane, data flow, etc.), includes complete integration and connection of documents and processes, as well as integrated workflow, and continues on to additional processing of the model during process automation. BIC Platform’s comprehensive design offers maximum sustainability for a fantastic price-performance ratio.

Is BIC Platform industry-specific?

BIC Platform is comprehensive BPM software and used by companies across all industries, as well as public sector organizations and universities. It is an enterprise BPM solution suitable for a variety of applications. Thanks to comprehensive extension capabilities, BIC Platform can be adapted to meet a variety of industry specific requirements.

How is BIC Platform typically used?

The platform’s focus is on Business Process Management (BPM), Enterprise Architecture Management (EAM), Quality and Risk Management, IT Analysis and Design as well as ERP Management. We offer tailored packages for individual areas of application, ensuring that BIC Platform is quick to deploy and use.

Who can use BIC Platform?

target audiences are generally classed according to area of application. A typical target audience for our modeling component, BIC Design, would be organizational employees, IT staff, quality and compliance employees, and those responsible for business processes. The BIC Portal is designed for use by all employees for whom specialized information is prepared. Everyone profits from improved information within their area of operations. In addition, we offer special BIC Platform modules for management and controlling (BIC Monitor), Enterprise Content personnel (BIC Document), process governance personnel (BIC Workflow), and systems integrator.

Which companies use BIC Platform?

BIC Platform is used by companies of all different shapes and sizes. Some of our customers include: Siemens, Daimler, EON, Linde, the German Federal Ministry of the Interior, Technisches Hilfswerk, Duisburg-Essen University, arvato systems, Edeka, EADS, Soreco (IT department). We are happy to provide additional references and contact information on request.

What types of diagrams can BIC Platform create?

BIC Design is shipped with a multitude of preinstalled notations available. It includes, for example, value chain diagrams, result-oriented process chains, BPMN 2.0 charts, IT service charts, IT maps, risk charts, and many more. In addition, the meta model makes it possible to create user-defined charts, objects, and attributes, which allow you to match BIC Platform to your precise requirements.

Can operative process execution content (e.g., documentation) be connected to BIC Platform?

Every process or individual process step can be linked to a multitude of additional information. For example, documents can be modeled in and linked directly to your process diagrams. The documentation can be archived on hard drives, in directories, on web servers, and so on. In addition, BIC Document allows you to upload documents directly into BIC, manage different document versions, and implement a process-based document management system.

Does BIC Platform offer revision control for process models?

BIC Platform offers complete revision control for processes, additional diagrams, and documents. Different versions are saved in PDF format, which cannot be edited, so you can access different versions of the document at any time.

Can I manage process maturity using BIC Platform?

Maturity models can be created in BIC Platform using specialty models (e.g., CMMI, EFQM). We provide these specialty formats for your project on request.

How do I find content in a comprehensive BIC Process Model?

BIC Design and the BIC Portal both make use of a search function that is similar to Google, so you have full, transparent access to all modeled contents at all times. The search field includes diagrams, objects, and all attributes. It’s easy to find any data you entered.

Can I manage process maturity using BIC Platform?

Maturity models can be created in BIC Platform using specialty models (e.g., CMMI, EFQM). We provide these specialty formats for your project on request.

How do I find content in a comprehensive BIC Process Model?

BIC Design and the BIC Portal both make use of a search function that is similar to Google, so you have full, transparent access to all modeled contents at all times. The search field includes diagrams, objects, and all attributes. It’s easy to find any data you entered.

What options are there for importing and exporting content?

BIC Design has both a VISIO and an ARIS interface. You can select layout for VISIO files during the import process. Lists and text exports are available in all current Microsoft Office formats. Available import and export formats include *.xls, *.pdf, *.xml, *.bpmn, and *.csv.

Can I automate routine modeling tasks?

BIC Workflow supports you during regularly reoccurring model administration operations. The range of application varies from clearance for new content and targeted distribution of information, to selected recipients and version management.

Does BIC Platform include rights and role management?

BIC Platform has a comprehensive rights and role management system for professional administration of every user. In addition, you can set role-specific access rights.

What languages does BIC Platform support?

BIC Platform offers user interface languages, methodology languages, and database maintenance languages. The user interface is available with a standard English and Arabic option. You can use the language manager to select the methodology language and database maintenance language.

What training do you offer?

We offer training for all BIC Platform modules. The target audience for these training programs is generally modelers/end users/employees and/or administrators. Training generally takes place at our customers’ place of business. We also offer coaching services.
The following training programs are usually required to gain familiarity with the product for a project:
BIC Design – Modeling (two days)
BIC Design – Administration (one day)
BPMN 2.0 (two days)

How do you introduce customers to the tools?

We work according to certified process models. Our implementation procedure depends on the task at hand. A standard approach involves:
Explaining the task
Designing and creating the BPM system
Training employees
Performing initial operation and maintenance coordination
We would be happy to show you a more detailed process model.

What databases does BIC Platform support?

BIC Platform supports MySQL as standard. We use Hibernate for our database connection, so we are also able to offer repositories using Oracle or MS-SQL.

What additional components will I require?

BIC Platform uses an Apache Tomcat application server. The entire Platform was developed using Java, offering you maximum sustainability and flexibility.